BREAKTHROUGH ACTION NIGERIA (BA-N)
REQUEST FOR PROPOSALS (RFP)
NATIONAL TB PHONE HOTLINE – NIGERIA
INTRODUCTION
The JOHNS HOPKINS UNIVERSITY CENTER FOR COMMUNICATION PROGRAMS (CCP), Baltimore USA, receives funding from the United States Agency for International Development (USAID), under the Breakthrough ACTION Nigeria (BA-N) project, to implement health promotion and social and behaviour change interventions in Nigeria from 20182022 The project works with the Federal and State Ministries of Health to implement cutting-edge social and behavioural interventions in focal states to improve the health and well-being of Nigerians across a broad array of health areas, including Maternal, Neonatal, Child Health and Nutrition (MNCH+N), Family Planning, Malaria and Tuberculosis (TB).
Breakthrough ACTION Nigeria (BA-N) is supporting the National Tuberculosis and Leprosy Control Programme (NTBLCP) to launch a national TB awareness campaign in late March 2020. The national campaign channels will include radio spots, social media, and a phone hotline. There will also be stickers and posters in selected cities. See full description at http://bit.ly/TB-PH
This RFP seeks to identify a qualified agency in Nigeria to set up and operate the National TB Phone Hotline with guidance and oversight of the NTBLCP and BA-N. The vendor will be expected to manage the day to day operations of the hotline in a dynamic way that integrates Innovations and is linked to the Unified TB Campaign identity and package of Social and Behaviour Change (SBC) approaches on radio, social media, and other platforms.
Scope of work
Breakthrough ACTION Nigeria will be supporting the NTBLCP with the management of call center (hotline). The vendor is expected to work closely with NTBLCP and its stakeholders and Breakthrough ACTION Nigeria, within the unified TB SBC campaign, to expand and improve the coverage of the hotline to cover all DOTS and diagnostic centers in the whole country. The initial scope of work and budget will be for a 12-month period. While it is envisioned that the award will be made with the winning vendor for the period from 2020/2022 continuation each year will be dependent upon performance and availability of funding. See full description at http://bit.ly/TB-PH
Assumptions for purposes of planning and budgeting:
While we don’t RON precisely the call volume to expect and time based past experience we antelope moldy call volume of our 100,000 calls per month. The live operators should be able to successfully complete and respond to 3000 calls per month and the automated technologies should be able to respond to the balance of calls approximately 97,000 or more per month). These figures may change based on cost and feasibility
Submission of Proposals/Selection Criteria:
The proposals will be evaluated based on;
1. Past experience
2. Technical approach.
3. Management and staffing plan,
4. timeline and
5. cost
Only applicants that score satisfactorily on each of the first four selection criteria listed above will have the cost proposals reviewed as an additional selection criterion. Cost proposals will be reviewed for reasonableness, realism, efficiency and value provided which may or may not be the lowest cost.
The narrative portion of the proposal should not exceed ten (10) pages which includes the description of past experience, technical approach, management and staffing plan and timeline. The cost proposal will be in addition to the narrative and include a detailed budget and budget justification notes. See full description at http://bit.ly/TB-PH
Submission Procedure
• Issuance Date: 12 February 2020
• Closing Date and Time for Application Submission: 22nd February 2020, 11:59PM West African Central Time
Address proposals to
TO: Project Director. BA-Nigeria
RE: TB National Phone Hotline
Contact: Send proposals to: batenderseba-nigeria.org
Required Application Format To facilitate the competitive review of the proposals, all documents should be sent in two PDF files:
1. The narrative proposal and
2. The cost proposal. The Narrative submissions must be not more than ten (10) pages with cost submitted in a separate file and should capture all requirements. In addition provide company registration certificate and tax information. Only shortlisted vendors will be contacted for further discussions
For the full Request for Proposal Including detailed Scope of Work, Selection Criteria and instructions for Submission Procedure. Payment Terms and other information see full RFP at http://bit.ly/TH-PH any deviation from the specifications contained in the full RFP at the link provided above will lead to the vendor’s DISQUALIFICATION. Award will be made to the responsible applicant(s) whose applications; best meets the requirements of this RFP
Issuance of this RFP does not constitute an award commitment on the part of CCP or its funding agency. Applications are submitted at the risk of the applicant and all preparation and submission costs are at the applicant’s expense. JHU reserves the right (but is not under obligation to do so) to enter discussions with one or more applicants in order to obtain clarifications, additional detail or refinements in the application. Oral discussions may be conducted. JHU reserves the right to fund any or none of the applications submitted and reserves the right to award either the entire scope of work to one applicant or partial scope of work to more than one applicant.
