HEARTLAND ALLIANCE LTD/GTE
REQUEST FOR EXPRESSION OF INTEREST
HEARTLAND ALLIANCE LTD/GTE PATIENT MANAGEMENT SOFTWARE
RFP NO.: [HALTD/GTE/KPCARE1/MOB. APP/MARCH./2020/007] RFP SUBMISSION DEADLINE: NOT LATER THAN 24TH MARCH 2020)
Heartland Alliance LTD/GTE (HALG) is an Indigenous non-governmental organization established to address the needs of vulnerable persons in the society. We seek a Consultant who will supply and install patient management software (Mobile App) to enable successful achievement of program objectives.
Terms of Reference Scope of Work
The successful Consultants will supply and install patient management software (Mobile App) that will manage.
1. Risks Assessment: Risk assessment stratification tool in the APP which provides clients opportunity to assess their risks and exposure to HIV infection. It will also help those who are struggling with the idea of getting tested for HIV, as well as for those who have received a recent diagnosis.
2. Appointment booking: Simple tool for clients to book appointments for drug pick up or any other services they want to access at the OSS or at the field
3. Refer a partner: clients can refer their sexual partner and social networks for services Help: Pop up chat with a counselor/psychologist medical team in WhatsApp or Facebook messenger, this pop-up messages can also include experience sharing of best practices on adherence allow clients to communicate via text, voice or video privately with health care provider right from their phones. It should allow patients to avoid the waiting room for simple healthcare needs, get follow-up questions answered see lab results and even request some prescription refills.
4. Automated Reminders and follow up SMS sent to clients with reservation reminders, links to services.
5. Clients Satisfaction: It will serve as user interface and the services, where the users can rate the quality of services provided and have a feedback mechanism for service improvement.
– The app will have a DISTRESS BUTTON for clients at risk of suicide and might be requiring rapid response.
– Location Finder: It will have a page that can help clients to locate the nearest OSS for services
ADDITIONAL FEATURES:
- Linkage to AMIS: The APP should also be linked to the L’AMIS and this data med for periodic operational research or articles. This data can also be tracked and participants at risk tracked for testing.
- Quick Access to report GBV cases and also get MHPSS services: The APP will also have an icon that connects to report GBV cases and MHPSS services needed to a 24 hour desk (automated responses already programmed into the system) it have leading prompts depending on the cases reported and some prompts will be picked directly by the service provider designated.
- Quick Access to Human rights services: An icon to quickly reach out for legal help will also facilitate a wider reach and avenue for case finding.
- Some level of access to Client History
- PrEP- Decision Tool (DT) on Willingness to start PrEP
- ADR reports: For clients on ARVs or other medication clients who use the APP should have opportunity to report adverse drug reactions with prompts and reminders eliciting responses from them)
- The design for the App must also have embedded T&C, with prompted Consent agreement at every user download registration, in line with Nigeria Data Protection Regulation
A. SUBMISSION REQUIREMENTS
Please include the following during submission of incorporation.
i. Company’s profile with verifiable address, telephone numbers, email addresses, and organization’s administrative structure where applicable.
ii. Evidence of Corporate Affairs Commission registration (CAC)i.e Company certificate of incorporation.
iii. Evidence of TIN, and photocopy of Tax clearance Certificate.
iv. Financial quotation must be in Naira
v. Reference letters from at least 3 non-governmental organizations
Submitted quotes should be valid for Ninety (90) days from the day of submission to allow adequate time for organizational approval and proper procurement assessments. All submitted proposals will be evaluated based on certain criteria; this includes but is not limited to, cost, pricing terms and conditions service levels, and all other information. If your organization is awarded the contract all information in the RFP and negotiation process is contractually binding.
B. METHOD OF RESPONSE
Interested firm should submit a proposal to:
Bid.KPcare1@heartlandalliance.org (Subject of the mail should be (HALTD/GTE/KPCARE1/MOB.APP/MARCH./2020/007)
Application should be submitted Not later than 24th March 2020, 5pm Prompt. Any proposal received after this date and time may not be accepted and shall be considered non-responsive.
Any questions or requests for clarification should be submitted in writing to this email: on or before 2pm on 24th March 2020.
