Family Homes Funds Limited- Request For Proposals For The Development And Management Of A Web Portal For Family Homes Funds Limited Payment Portal

FAMILY HOMES FUNDS LIMITED
3RD FLOOR SINOKI HOUSE, OPPOSITE MINISTRY OF TRANSPORTATION, ADEMULEGUN STREET CBD, ABUJA.
REQUEST FOR PROPOSALS
(RFP/HRADM/0021)
DEVELOPMENT AND MANAGEMENT OF A WEB PORTAL FOR FAMILY HOMES FUNDS LIMITED PAYMENT PORTAL
SUBMISSION DUE DATE: 11TH DECEMBER 2020 12:00PM.

INTRODUCTION
The Family Homes Funds Limited (FHFL) is a Private Limited Liability Company with initial shareholding by the Federal Ministry of Finance and the Nigeria Sovereign Investment Authority, the fund is set up as a social housing initiative promoted by the Federal Government of Nigeria as part of its Social Intervention Programme with the sole mandate of facilitating the provision of decent homes for families on low income while creating jobs in the process.

Through the provision of affordable housing, FHFL intends to improve the quality of lives of Nigerians on low income. The provision of this service in a seamless and accountable manner is a critical success factor in ensuring that FHFL is able to fully achieve its objectives. FHFL has decided to develop a web payment portal to help address the challenges of having accurate information, inventory monitoring and payment tracking.

The payment platform also seeks to ensure that opportunities and information are easily accessible to all interested buyers and internal units that require information from time to time. To this end, the portal will also provide basic Customer Relationship Management support services : provide information to prospective buyers, receive and analyses information from interested parties; analyze information from and engage with interested parties; provide regular updates on the status and progress of FHFL estates; and gather data and analytics on the progress of the purchase of a housing unit by a prospective buyer.

To this end, the FHFL looks to engage the unique services of an eligible and experienced firm to supply and deploy a web payment portal to achieve its goals. A proposal should be submitted in accordance with the specifications, terms, and conditions shown in this RFP.

Competent companies are therefore invited to respond to this RFP by providing a detailed proposal in line with the requirement of this RFP for review and consideration.

(1) SCOPE OF SERVICE
(1.1)  The services to be provided with respect to the Website shall include the following:

(1.1.1) Website to contain adequate bandwidth and capacity to manage at least ten million users’ real time

(1.1.2) The Website Portal must handle profile management from pre-implementation to post-implementation of Customer Relationship Management process.

(1.1.3)   Relevant content in line with brief from FHFL.

(1.1.4) Supply of Software Licenses for Technology Solutions – This involves supply of licenses to grant FHFL users’ access to the Technology Solution.

(1.1.5) Configuration and Customization of the solution to meet the FHFL’s functional requirements

(1.1.6) The solutions should be designed to meet the programme’s development objectives, processes, and resource limitation. This includes configuration and customization of the proposed solution to meet FHFL’s requirements as specified.

(1.1.7) Training of users on the use of the solution – This involves the delivery of relevant training content to end users on the use of the proposed solution.

(1.1.8) Provision of post-implementation support – This involves provision of a minimum of 1-year post-implementation support to ensure the seamless and effective integration of the proposed solution to FHFL’s operations.

(1.2.0)   Front End
(1.2.1) Expression of Interest forms with CAPTCHA for:

(a) Individual

(b) Bulk Purchase Data Set

(i) Name

(ii) Picture

(iii) Proof of Identification

(iv) Email Address

(v) Phone number

(vi) Address

(vii) Unit Location

(viii) Unit Type

(ix) Payment type – Outright, Installment, Rent till Mortgage

(x) RRR

(1.2.2) User Profiles for:

(a) Individual

(b) Co-operatives and organized groups

(1.2.3) SMS and Email Messaging for user activities such as:

(a) Registration

(b) Change of password

(c) Shortlisting and selection and rejection of application etc

(d) Co-operatives

(1.2.4) SSL Security for Front end access

(1.2.5)   Secured Login and profile view for registered users

(1.3) Administrative Back end with different user classes (Sales Admin, Finance Admin, Audit Admin)

(1.3.1)   Management Information Dashboard: backend dashboard to show Statistics and demographics of users and applicants in one view including full name, housing unit location, payments information/history, RRRs, Receipts Generation

(1.3.2) Search Engine Optimization: optimize website for easy accessibility on search engines with keywords.

(1.3.3) Public Assessment Engine: use algorithms to automatically ascertain the eligibility of each Home application from the public.

(1.3.4) Content Management: to create and manage front end content of the portal.

(1.3.5) Expression of Interest Engine: use algorithms to automatically ascertain the eligibility of each Delivery partner application.

(1.3.6) Profile Management: Manage user profiles for each category of users.

(1.3.7) Search Functionalities: Search column to search users by primary key (user ID), Demography, Industry, Categories etc.

(1.3.8) Reporting Mechanism: Search column to search users by primary key (user ID), Demography, Industry, Categories etc.

(1.3.9) Export Functionalities: administrators should be able to export data in different formats (SQL, PDF, XLS, CSV)

(1.3.10) Audit Trail: to record all system changes and edits after Go live.

(1.3.11) User Management: Access levels to the backend should be in 3 levels.

(a) Guest: Can view the front end and make Applications for the programme.

(b) Publisher/Content Editor: can edit and upload content such as news, sliders etc.

(c) Super Administrator: has access to the Data Entry System and the entire portal and can create/delete users.

(1.4) Project Deliverables
The Project deliverables expected from the Consultants shall include but not be limited to the provision of the following:

(1.4.1) A well-developed website portal

(1.4.2) Maintenance service of the portal over one year

(1.4.3) Implementation Plan – An Inception Report

(1.4.4) Proposed methodology to yield the requisite information as outlined in the Scope of Work

(1.4.5) A detailed work-plan with timelines and showing specific requirements elicitation

(1.4.6) Business Requirements Document (BRD/SRS) to include wireframes, process flow charts, & software architecture diagrams

(1.4.7) Acceptance Testing Script, Beta test plans & Report Template, 3rd party systems integration Report

(1.4.8) User Acceptance Test (UAT) Report

(1.4.9)   Testing Activity & Reports

(1.4.10) Implementation of approved & prioritized feedbacks

(1.4.11) Software Integration, Deployment & Launch (Go-Live)

(1.4.12) Software Documentation and Final Source Code

(1.4.13) Delivery of Hosting and Domain Credentials to FHFL

(1.4.14) Presentation of final Project Documentation & Close-out/handover in clear copies soft (.pdf) and two (2 no’s) hard copies

(1.4.15) Training of relevant FHFL individuals on the use and management of the Portal

The Project will be expected to be delivered over one month, with the possibility of renewal. On the occasion that the vendor or FHFL decide not to renew the contract, the vendor will be required to conduct adequate training to the hand over team.

Special Responsibilities and Duties of the Vendor
(1) Develop complex solutions to all business problems in relation to payments for housing units in our estates along with customer engagements by detailed analysis and coordination with main decision makers.

(2) Utilize innovation, experience, and judgment to take decisions on basis of partial information given.

(3) Create relevant content to keep the portal engaging and informative.

(4) Develop all innovative solutions for problems not including precedent.

(5) Ensure to take decisions strategic in nature, long-term consequence and pertinent to financial performance, business strategy and effectual resource utilization.

(6) Prepare systems diagrams and flow charts to support problem analysis.

(7) Head responsibility to prepare design documentation.

(8) Design, code, debug and test portal as per organization’s systems standards, policies, procedures and security requirements.

(9) Evaluate business needs and develop software solutions inclusive of custom developed as well as off-shelf software.

(10) Interact with FHFL unit heads to define existing and future application needs.

(11)        Comply with established procedures for project maintenance tasks.

Proposal Submission
Proposal must be submitted in strict accordance with this RFP documentation. You will be required to enter a formal contract with FHFL after a proper review of the submitted proposal. A copy of the proposal is to be sent to procurement@fhfl.com.ng.

PROPOSAL GUIDELINES AND FORMAT
The proposal is required to be submitted in the following format:

(A) Understanding our needs:
This summarizes the offer, highlighting salient features of the proposal, including a description of the vendor’s approach and plans to satisfy requirement of this solicitation.

■ Detail what the bidder considers necessary to fully explain the proposed approach or method

■ Reflect a clear understanding of the nature of work being undertaken and the environment in which the work must be performed

■ Detailed project management approach, workplan and methodology

■ Quality Assurance approach

■ Describe and propose change management procedures

■ Training Approach and type (local and international)

■ Support structure and SLA (must include company’s Organogram) as FHFL places high priority on the level of support that will be provided by vendor at post Go-LIVE.

■ Would you envisage that any portion of this contract would be sub-contracted? What portion and why? Kindly let us know.

(B) Corporate Profile: This should include the following information:

■  Corporate profile document of the firm, including:

■ Certificate of Incorporation, CAC Form 2 and Form 7

■ PENCOM clearance certificate

■  NSITF

■ ITF

■ Audited financial report for the last 3 years

■ Current Income Tax Clearance Certificate in line with the Tax Identification Number (TIN) issued to company by the Federal Inland Revenue Service (FIRS).

■ Value Added Tax (VAT) Registration Letter with your TIN details, as issued by the FIRS

■ Manufacturer’s Authorizations Form (MAF) Evidence of license agreements with OEM(s)

■ Bank Reference Letter

• At least one certificate/proof of registration with statutory bodies regulating the IT industry: CPN, ITAN, ISPON, NITDA
• Overview of the structure of the proposed team (organogram) that will be responsible for delivering the services, with details of the internal reporting mechanism between team members.
• A list of all the Key personnel and a detailed description of their roles and responsibilities (i.e. the name, education details, years of relevant professional experience current resume, of all key personnel.

(C)  Similar experience in past projects and their coverage area.
Proposal shall include corporate and institutional capability demonstrating past performance. Provide information of at least 3 relevant references based on past performance.

(D) Financials Quotation
Financial Proposal shall include at least the following sections:

• Financial Proposal (including ‘Pricing Information’)
• Application License Cost Breakdown
• Implementation Cost Breakdown
• Annual Maintenance Cost Breakdown
• Support Cost Breakdown (for 1 year)
• Training Cost Breakdown
• Disaster Recovery Cost Breakdown
• Cloud Infrastructure Cost Breakdown (If required)
• Other Cost Breakdown (Please provide details)
• Payment terms may be specified based on any desired milestone.

Proposals shall be printed double-sided, submitted on standard A4 paper, with easy to read font size and style. Pages shall be numbered and bound (spiral/ three-ring binder). Tabbed dividers should separate and identify the response items described below.

You are expected to submit one signed original copy, and one electronic (USB flash drive preferred) copy of the proposals to Family Homes Limited.

Proposals shall contain the following information in the order listed:

(1) Introductory Letter
The introductory letter should be addressed to:
The Managing Director.
Family Homes Funds Limited,
3rd Floor Sinoki House, Ademulegun Street,
CBD- Abuja.

Attention: Head, HR & Admin

The letter should include contact name, mailing address and telephone number. The cover letter shall include a statement acknowledging the conditions stated in the RFP, referencing any exceptions contained in the response, and be signed by the representative of the firm.

(3) Conflict of Interest Statement
Submit a statement regarding any activities or relationships of the responder that might create a conflict of interest for the responder or FHFL, and, if such activities or relationships exist, a description of the facts, legal implications, and possible effects sufficient to permit FHFL to appreciate the significance of the conflict and react as appropriate.

(4) Exceptions
Note any exceptions to the RFP requirements in their entirety.

Pricing Information (30%)

This questionnaire should be submitted with the Financial Proposal

Please note that your pricing information must be tailored to FHFL’s identified requirements.

GENERAL POLICIES
Adherence to FHFL’s Quality Management System
Adherence to FHFL’s safety policies and quality controls standards is mandatory once engagement is done. You shall remain ultimately responsible for the overall Project Quality System covering all aspects of the Work, including that of his Sub-Contractors. The vendor shall establish and maintain a Quality Assurance System which fully meets the requirements of the latest revision of the ISO 9000 Quality Systems, in particular ISO 9001, Quality Systems – Model for quality assurance in design, development, production, installation and servicing.

The Vendor’s Quality System shall fully cover all Vendor’s activities undertaken for the execution of the project including Project Management and Organization, Procurement, Installation, Commissioning and Handover. The Vendor’s Quality System shall clearly provide documented evidence of all Quality related activities.

DISCLAIMER
The information contained in this Request for Proposals document (“RFP”) or subsequently provided to identified firm, whether verbally or in documentary or any other form by or on behalf of Family Homes Funds Limited (In Formation (“the Company”), or any of its employees or advisers, is provided to Applicants on the terms and conditions set out in this RFP and such other terms and conditions subject to which such information is provided.

The (Company FHFL), its employees and advisers make no representation or warranty and shall have no liability to any person including any Applicant under any law, statute, rules or regulations or tort, principles of restitution or unjust enrichment or otherwise for any loss, damages, cost or expense which may arise from or be incurred or suffered on account of anything contained in this RFP or otherwise, including the accuracy, adequacy, correctness, reliability or completeness of the RFP and any assessment, assumption, statement or information contained therein or deemed to form part of this RFP or arising in any way in this single sourcing.

The (Company FHFL) also accept no liability of any nature whether resulting from negligence or otherwise, howsoever caused, arising from reliance of any Applicant upon the statements contained in this RFP.

The (Company FHFL) may in its absolute discretion, but without being under any obligation to do so, update, amend or supplement the information, assessment or assumption contained in this RFP.

The identified single firm shall bear all costs associated with or relating to the preparation and submission of Proposals including but not limited to preparation, copying, postage, delivery fees, expenses associated with any demonstrations or presentations which may be required by the (Company FHFL) or any other costs incurred in connection with or relating to its Proposal.

All such costs and expenses will remain with the identified single firm and the (Company FHFL) shall not be liable in any manner whatsoever for the same or for any other costs or other expenses incurred in the process of preparing proposal.