High Commission Of India, Abuja- Invitation To Tender For Hosting, Re-Design And Management Of Website Of High Commission Of India, Abuja (Corrigendum)

DEADLINE: 16TH JANUARY, 2023
HIGH COMMISSION OF INDIA, ABUJA
E-NOTICE: TENDER FOR HOSTING, RE-DESIGN AND MANAGEMENT OF WEBSITE OF HIGH COMMISSION OF INDIA, ABUJA (NIGERIA)
NO. HCI/ABUJ/872/6/2022
PRESS INFORMATION AND EDUCATION WING,
HIGH COMMISSION OF INDIA,
NO. 364, CADASTRAL ZONE, CENTRAL BUSINESS DISTRICT (CBD) ABUJA, NIGERIA

couns.abuia@mea.gov.in

info.abuia@mea.gov.in

Important Dates

The High Commission of India, Abuja (Nigeria) invite bids from reputed agencies, for redesign, hosting and maintenance of the website of the High Commission.

Broad Scope of work:

The work would broadly include:

(i) An overhaul of the website design to make its layout more attractive, user friendly and practical.

(ii) Maintenance of the High Commission website for duration of three (3) years.

(iii) Enhance the website, new pages, application forms, full filling and applications related to High Commission for the needs for High Commission and MEA needs time to time as part of the scope

(iv) Deployment of a dedicated team on a 24 x 7 basis. This will be in addition to the tech support the agency is expected to provide. The team should consist of a designer, developer, security auditor and database administrator.

(v) Editing & uploading of content may include documents, PDFs, Images, videos, web links, etc and contents should be uploaded and published within 30 minutes to one hour.

(vi) The agency needs to handle contents in English language.

(vii) Designing of webpages/modules on special occasions on a case to case basis as per High Commission’s requirements, eg. on the occasion of International Day of Yoga, Republic day/ national day events etc.

(viii) To ensure that the website is GIGW (Guidelines for Indian Government Website) compliant and has the requisite features ensuring accessibility to physically disabled persons. The website should also observe the W3C guidelines.

(ix) Carrying out security audit of the website and procurement of digital and other security certificates (eg. SSL, website quality certificate etc.) as and when required.

(x) Designing of a URL shortened for the High Commission.

(xi) Provision of Bi-lingual website(English & French).HCI Abuja will provide the contents.

DETAILED SCOPE OF WORK

(A) Website Design

(i) Website must be Responsive.

(ii) Website must be designed, developed, deployed and maintained according to W3C Guidelines and the Guidelines for Indian Government Websites (GIGW).

(iii) The website must be developed using well established technologies preferably Open Source environment without using any third party tool or framework, which may incur any financial implication to the High Commission.

(iv) Enterprises Database and SSL to be used for the website development and maintenance

(v) Hosting will be done servers located in India by Indian agency. If the website is to be hosted at NIC Cloud (Meghraj) environment, the agency must ensure and use the available technology environment at NIC Cloud for the development. Agency will need to get clearance of security audit of the website by Department of Electronics and Information Technology (DEITY)/ CERT impanelled agency.

(vi) Compliance of web standards and guidelines issued by Government of India time to time and certification by the CERT empanelled agencies, STQC, DEITY for GIGW compliance. A cyber audit including a VAPT as per OWASP Top 10 vulnerabilities must be carried out by a CERT impaneled auditor before making the site live.

(vii) Creation of documents including user and technical manuals.

(viii) Providing training to the users of High Commission.

(ix) Transfer of Source code and other credentials for the website.

(x) Responsive design compatible with all handheld devices and browsers.

(xi) Aesthetic and Modem

(xii) At least three design options/templates need to be provided with technical presentation for home page as well as inner pages of the website.

(xiii) Upon selection, selected agency will need to provide FRESH designs incorporating inputs from High Commission of India, City / Country if any. for website for the High Commission to choose.

(xiv)  High Commission will reserve the right to choose and finalize the new design for the website. Redevelopment of the website will start only after the design of the website gets finalized.

(xv)  Design must have Search Engine Optimization (SEO) boosting elements/SEO friendly. Highly user-friendly information architecture (LA) and clear navigation. The Design of the website may undergo changes during the period of contract as per the guidelines of MEA from time to time. The company should make such mandatory changes without any additional cost to the High Commission.

(xvi) Website speed optimization.

(xvii) Customization of user interface in terms of color, font size and language, etc.

(xviii) Social Media Integration.

(B) CMS Maintenance:

(I) Maintenance and redevelopment of a customized Content Management System (CMS). CMS must be flexible and scalable to accommodate suggested changes/modifications including design and IA, as and when required during the contract period.

(II) CMS must have simple workflow and publishing controls.

(III) CMS should have simple and easy administration.

(IV) CMS must have Search Engine friendly attributes.

(V) CMS must have security features.

(VI) CMS must have robust content templates.

(VII) CMS must support detailed analytics for each section of the website.

(VIII) Comprehensive SEARCH functionality on homepage as well as each section of the website. Auto archival mechanism to maintain the archived documents with proper classification and auto archived system.

(IX) Content optimization including images.

(X) Role/Level based access to users for content updates.

(XI) Audit trails of the documents hosted on the website should be maintained and should be accessible to the administrator as and when required.

(XII) Content of each section should be sharable by the user on multiple platforms such as Facebook, Twitter, WhatsApp, Email, etc.

(C) Website Maintenance:

The maintenance support for three [3] years after the successful launching of the website extendable for 2 more years as per High Commission’s discretion.

It would include the following:

(i) Maintenance of CMS and technical modifications as and when required.

(ii) Creation of new web pages within existing site as and when required.

(iii) Website design changes as and when required.

(iv) Website technical functionality upgrade as and when required.

(v) Monitoring and maintaining website speed, sign up process, navigation links etc.

(vi) To design and upload banners, iQuery, graph artwork, info graphics and audio – video files etc. on the website.

(vii) Formatting and posting of content updates, images, videos etc. on regular basis. Conversion of documents to required format such as HTML/ HTMLS.

(viii) Bug fixing and keeping website (s) secured from all possible cyber¬attacks and hackers at all time.

(ix) Security audit as and when required.

(x) Execution of SEO inputs provided by the Department of Commerce.

(xi) Content upload and website support on 24X7 basis.

(xii) Keeping activity log for all web updates.

(xiii) Creation and maintenance of archive section on the website.

(xiv) Trouble shooting.

(D) Website Hosting:

In case website needs be hosted at NIC Cloud environment or VPC servers recommend by Ministry of External Affairs then Hosting of the website will be done by the agency with the allocated credentials provided by NIC if hosed with NIC. Agency will need to work closely with NIC or VPC Service Providers to deploy designed and developed website on NIC server/cloud.

Validity & Extension of Contract

The contract will be signed initially for a period of three (3) years (or whatever deemed appropriate by the Mission). This period may be extended for a further period of two years at a time (with a maximum of two successive extensions) at the sole discretion of the High Commission on the existing terms and with the written consent of the selected agency. The agency during the period of contract will cany out changes to the website, without any additional cost to the High Commission, as may be necessaiy [viz., technical, content, design, security features or other parameters] if and when such changes are mandated by the Ministry of External Affairs, Government of India.

Bids

A two-bid system (Technical & Financial Bids) will be followed. The technical bids shall be opened on 19 January 2023 in the High Commission of India, Abuja at in the presence of those bidders who may desire to be present at that time. The Technical Bid/presentation will be evaluated by the Technical Evaluation Committee of the High Commission.

Minimum Eligibility Criteria:

(i) Earnest Money Deposit (EMD) of the amount of INR 20,000/- in the form of Demand Draft/Bank Guarantee in favor of High Commission of India, Abuja (Nigeria).

(ii) The agency should hold valid PAN, Sales tax/GST/VAT registrations.

(iii) A minimum of three years of experience in the relevant area such as working with Indian Government websites, including High Commission websites, portals applications and execution of a work of similar nature of projects value worth at least INR 1 Cr – per year, in the last three years.

(iv) The average annual turnover of the agency should be at least INR 3 Cr for the last three financial years. The agency is required to submit a certificate from its auditor to this effect. The turnover figures for the preceding three financial years should also be marked clearly on the balance sheet. Turnover figures only for complete (not partial) financial years shall be accepted. In case the agency has multiple business wings, turnover figures of only the software development /related branch shall be considered and the agency will have to submit the said figure.

(v) The agency should neither be blacklisted by any Govt. Department nor should any Criminal Case be registered against the agency or its owner or partners anywhere in India or Nigeria.

(vi) Agency must have filed Tax Returns for the last three years.

(vii) Agency must be at least a CMMI level 5 or 3 company. However ISO 9001:2015 (Quality Management) and ISO 27001:2013 (Information Security) may also apply.

Pre-bid Meeting

(i) A prospective bidder, requiring a clarification on the Tender document shall notify High Commission of India, Abuja (Nigeria) via email to (info.abuja@mea.gov.in or admn.abuja@mea.gov.in)   within the time-frame as indicated in the Data Sheet.

(ii) High Commission of India, Abuja (Nigeria) will conduct the Pre-bid Meeting on 5 January 2023 at 1600 hrs (WAT) to address the submitted queries.

Uploading Bids

The bidders shall upload their bids on CPP Portal in separate two parts, viz.:

(i) Technical Bid: The bidding agencies are required to submit documents as detailed in Annexure I. Only the bids complying with the Minimum Eligibility Criteria shall be allowed to participate in the technical bid.

(ii) Financial Bid: to be submitted in the Online BOQ sheet (a sample format of which may be found at Annexure II)

Instructions to the Bidders for Online Bid Submission may be found at Annexure 111.

Technical Evaluation:

(i) Only the agencies who fulfill the Minimum Eligibility Criteria and upload the documents as mentioned in Annexure- I shall be eligible for technical evaluation. Such agencies shall be required to undergo a technical evaluation.

(ii) As part of the technical evaluation, agencies will have to give a technical presentation to the Ministry covering the points as mentioned in the table below. The technical evaluation of the bidders shall be made on the following points:

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HIGH COMMISSION OF INDIA,
NO. 364, CADASTRAL ZONE,
CENTRAL BUSINESS DISTRICT (CBD)
ABUJA, NIGERIA

CORRIGENDUM

File No. HCI/ABUJ/872/6/2022  

SUBJECT: TENDER FOR HOSTING, RE-DESIGN AND MANAGEMENT OF WEBSITE OF HIGH COMMISSION OF INDIA, ABUJA (NIGERIA).

In partial modifications of the Notice Inviting Tender dated 20.12.2022 for hosting, re-design and management of website of High Commission of India, Abuja (Nigeria), the following amendments are made:-

SD
(V.S.D.L SURENDRA)
HEAD OF CHANCERY
HIGH COMMISSION OF INDIA, ABUJA