United Nations Development Programme (UNDP)- Request For Proposal To Engage The Services Of Travelling Agencies In Nigeria

DEADLINE: 1ST AUGUST, 2023
UNITED NATIONS DEVELOPMENT PROGRAMME (UNDP)
REQUEST FOR PROPOSAL TO ENGAGE THE SERVICES OF TRAVELLING AGENCIES IN NIGERIA

This specific tender is managed via the new supplier portal system of UNDP Quantum. If you are interested in submitting a bid for this tender, you must subscribe following the instructions in the user guide. If you have not registered a profile with this system, you can do so by following the link for Supplier Registration.

If you already have a supplier profile, please login to the Supplier Portal, then search for the negotiation using the reference number UNDP-NGA-00264, following the instructions in the user guide.

INTRODUCTION

[SCOPE OF TENDER……]
The successful travel agencies shall render the following high-quality services to all the officers/staff of the UN System, including their dependents and other travellers authorized/accredited under the UN System:

(1) Reservation and Ticketing Services:

(a) Upon request for booking/reservation, the travel agents shall immediately:

• Provide a quotation from available airlines operating the route, in accordance with entitlements as per UN travel policies or Travel Authorizations and obtain a minimum of three options or fewer depending on available options. Transit visa if required for any options must be advised earlier enough to enable a traveler to factor it into travel arrangements.
• Fare quotation should be delivered to the requesters within 3 hours or latest within the same day of request thru email;

(b) In the event that required travel arrangements cannot be confirmed, the travel agency shall notify the requester of the problem and present alternative routings/quotations/dates for the traveller’s consideration.

(c) For wait-listed bookings, the travel agency shall provide daily feedback on the status of the flight and continuously endeavour to secure confirmation until it is obtained.

(d) Upon receipt of UN authorization to issue tickets, the Travel agency shall promptly issue accurate tickets and detailed itineraries showing the accurate status of the airline on all segments of the journey. The issued tickets must be from the airline operating the flights with ticket fares and associated taxes, and fees, not from the travel agent. The ticket class must be the same as the ticket class in the booking confirmed by the UN.

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