DEADLINE: 16TH OCTOBER, 2023
NIGERIA DEPOSIT INSURANCE CORPORATION (NDIC)
PLOT 447/448 CONSTITUTION AVENUE, CENTRAL BUSINESS DISTRICT, ABUJA
INVITATION TO TENDER FOR THE ANNUAL MAINTENANCE AND SUPPORT (MAS) FOR MANAGE ENGINE (ME) SERVICE DESK PLUS SOLUTION FOR THE CORPORATION
1. INTRODUCTION
The Nigeria Deposit Insurance Corporation (NDIC) is seeking to select and engage a reputable company with good track record of performance for the Annual Maintenance and Support (AMS) for Manage Engine (ME) service Desk Plus Solution for the Corporation (NDIC).
2. PROJECT FOR TENDER
Annual Maintenance and Support (AMS) for Manage Engine (ME) Service Plus for the Corporation (NDIC). The implementation of a Manage Engine (ME) service plus solution that is scalable to perform different self-service functions such as IT Services, Management, Human Resources Management, Facilities Management, Project Management, etc.
3. SCOPE OF WORKS
1. Implementation of Service Desk Solution
a. IT Service Management Module (supports all ITSM Processes)
b. Human Resources Management Module
c. Facilities Management Module
d. Project Management Module
2. Supply of licenses to cover
a. 150 Technician licence
b. 3000 assets
3. Provision of Maintenance and Support
a. OEM support for updates and bug fixes
b. Local support for the day to day and periodic support/upgrades
4. Implementation and Deployment
a. Customization of the application for NDIC
b. Population of templates
c. Configuration of all modules
5. Training of 50 Administration
e. Administrator Training on the Service Desk
f. Technician training on different modules of the service Desk
4. REQUIREMENTS
1. IT Service Management
a. Incident Management
b. Service Request Management
c. Problem Management
d. Change management
e. Asset management
f. Supplier and contracts management
g. Project management
h. Release and deployment
i. Configuration management
j. Service catalogue
k. Service portfolio
l. Knowledge Base
2. Facilities Management Module
In addition to IT Services Management, the implemented solution should have the capabilities of automating the following functions of the Engineering and Technical Services Department:
a. Facility management Service desk
b. Capital project management
c. Room booking process Automation.
3. Human Resources Service Desk Module
The following are the requirements for the HR service desk module
a. An application that will complement the existing Human Resources Department helpdesk.
b. A user friendly interface where staff can submit request, issues and complaints while also being able to view answers to frequently asked questions.
c. Template for recurring requests/issues such as leave, staff attendance, staff update etc.
d. Requirements for sick leave application, medical leave.
e. General staff welfare issues regards weddings/burial entitlement for family members
f. Routing or requests to the HR staff concerned with provision of feedback from staff to ensure issue is resolved.
g. Reporting and analytics showing number of requests, response times etc.
5. ELIGIBILITY REQUIREMENTS
Interested bidders for the above project are required to provide the following bidding requirements for the project.
All bids must be accompanied with the following;
a) Evidence of Certificate of Incorporation issued by Corporate Affairs Commission (CAC) including Forms CAC 1.1 or CAC 2 and CAC7;
b) Evidence of Company’s Income Tax Clearance Certificates for the last three (3) years valid till 31st December 2023; with minimum average annual turnover of N250 million.
c) Evidence of Pension Clearance Certificate valid till 31st December, 2022 (this requirement is only applicable to bidders whose number of staff is 15 and above).
d) Evidence of Industrial Training Fund (ITF) Compliance Certificate valid till 31st December, 2022 (this requirement is only applicable to bidders whose number of staff is 5 and above or the bidder’s annual turnover is N50m and above);
e) Evidence of current Nigeria Social Insurance Trust Fund (NSITF) Compliance Certificate valid till 31st December, 2022;
f) Evidence of Registration on the National Database of Federal Contractors, Consultants and Service Providers by submission of Interim Registration Report (IRR) expiring on 31/12/2022 or valid Certificate issued by BPP;
g) Sworn affidavit
- disclosing whether or not any officer of the relevant committees of the Nigeria Deposit Insurance Corporation or Bureau of Public Procurement (BPP) is a former or present Director, shareholder or has any pecuniary interest in the bidder and to confirm that all information presented in its bid are true and correct in all particulars;
- That no director has been convicted in any county for any criminal offence relating to fraud impropriety or criminal misrepresentation of falsification of facts relating to any matter.
- That the company is not in receivership, the subject of any form or bankruptcy proceedings of the subject of any form of winding up petition or proceeding
- That the company does not have existing loan or financial liability with a bank, other financial institutions of third party that is classified as doubtful, non-performance, bad or whose repayment portion has been outstanding for the last four (4) months.
h) Company’s Audited Accounts for the last three years (2020, 2021, 2022);
i) Reference letter from a reputable commercial bank indicating willingness to provide credit facility for the execution of the project when needed;
j) Company’s profile with the curriculum Vitae of key staff to be deployed for the project, including copies of their academic/professional qualifications: Minimum of Bachelor’s Degree, relevant IT certifications, professional qualifications etc;
k) Verifiable documentary evidence of at least three (3) similar jobs executed in the last five (5) years including letters of awards, valuation certificates, job completion certificates and photographs of the projects;
l) Authorization of the Original Equipment/Software Manufacturer
m) Evidence of current licence/accreditation with computer professionals registration council of Nigeria and National Information Technology Development Agency (NITDA)
n) For Joint Venture/Partnership, Memorandum of Understanding (MoU) should be provided (CAC, Tax Clearance Certificates, Pension Clearance Certificate, ITF Compliance Certificate, NSITF Clearance Certificate, IRR & Sworn affidavit are compulsory for each JV Partner);
o) All documents for submission must be submitted with a Covering/Forwarding letter under the Company’s letter head paper bearing amongst others, the Registration Number (RC) as issued by the CAC, Contact Address, Telephone Number (preferably GSM No) fax and email address. The letter head paper must bear the Names and Nationalities of the Directors of the company at the bottom of the page, duly signed by the authorized officer of the firm.
Note: Technical Bid should have a table of content and be paginated
6. COLLECTION OF TENDER DOCUMENTS
Interested companies are to collect the Standard Bidding Document (SBD) from the procurement and management services department, 2nd floor, NDIC Headquarters, plot 447/448 constitution Avenue, Central Business district, Abuja on evidence of payment of a non-refundable tender fee of N10,000.00 payable into the Nigeria Deposit Insurance Corporation’ Remita account at www.remita.net through any Deposit Money Bank (DMB) in Nigeria.
7. SUBMISSION OF TENDER DOCUMENTS
Prospective bidders are to submit Three (3) bound copies of technical and financial bids with soft copy of financial bids only in MS Excel format, packaged differently in sealed envelopes clearly marked “Technical Bid” and “Financial Bid”. Thereafter, put the two sealed envelopes together in a bigger sealed envelope addressed to:
Director,
Procurement & Management Services
Department (PMSD),Nigeria Deposit Insurance Corporation (NDIC)
Plot 447/448 Constitution Avenue,
Central Business District,
Abuja, Nigeria
Clearly marked “TECHNICAL AND FINANCIAL TENDER FOR THE ACQUISITION OF ELECTRONIC DOCUMENT MANAGEMENT SYSTEM (EDMS) FOR THE CORPORATION (NDIC)”.
Furthermore, the reverse of each sealed envelope should bear the name and address of the bidder and drop in the designated Tender Box on the Ground floor, reception area at the Head office Building not later than 11:00am on Monday, 16th October, 2023.
8. OPENING OF TECHNICAL BIDS
Only the technical bids will be opened immediately after the deadline for submission on Monday, 16th October, 2023, at the Ground Floor, Visitors waiting room, NDIC Head Office Building in the presence of the bidders or their representatives, while the financial bids will be kept un-opened. Please, ensure that you sign the Bid Submission register on the 2nd Ground floor, with the Procurement and Management Services Department, as NDIC will not be held liable for misplaced or wrongly submitted bids. Further requisite information required can be obtained from the NDIC website or e-mail address: info@ndic.gov.ng
9. ADDITIONAL INFORMATION
i. Bids must be in English Language and signed by an official authorized by the bidders
ii. Bids submitted after the deadline for submission would be returned un-opened;
iii. All cost will be borne by the bidder.
iv. The technical bids will be opened in the presence of bidders or their representatives, CSOs in the areas of Anti-Corruption and Transparency and private professional bodies; and will be covered by video recording; invitation link will be sent to bidder who chooses to join the bid opening online;
v. Only pre-qualified bidders at technical evaluation will be invited at a later date for virtual financial bids opening, while the financial bids of un-successful bidders will be returned un-opened;
vi. NDIC is not bound to prequalify and bidder reserves the right to annul the procurement process at any time without incurring any liabilities in accordance with section 28 of the Public Procurement ACT 2007.
SIGNED:
MANAGEMENT
