Chartwell Securities Limited – A company of Investment Managers and Stockbrokers focused largely on the investment needs of private and institutional clients.
We are recruiting to fill the position of:
Job Title: Customer Relationship Manager
Employment Type: Full time
- Supervise day-to-day operations in the customer service department.
- Respond to customer service issues in a timely manner.
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Implement an effective customer loyalty program.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Hire and train new customer service agents.
- Manage the approved budget of the customer service department.
- Stay informed on the latest industry techniques and methods.
- Relevant Degree / Diploma in Business Administration with a minimum of 1 year work experience.
- Proficiency in Microsoft Office and customer service software.
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
- N600,000 – N750,000 annually.
Application Closing Date
23rd October, 2020.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the “Job Title” as the subject of the email.