SERVICING AND MAINTENANCE OF MULTIPURPOSE MACHINES
EXPRESSION OF INTEREST
The DEUTSCHE GESELLSCHAFT FÜR INTERNATIONALE ZUSAMMENARBEIT (GIZ) GMBH; through it’s “GIZ Nigeria Office”, financed by the German Government, cordially invites interested and qualified service providers to express their interest:
To routinely carry out the servicing and maintenance of the several Multipurpose print/scan/copy Machines located in GIZ Nigeria Country Office and Project Offices
Accordingly, GIZ invites interested and qualified service providers express their interest by furnishing GIZ Nigeria country office with the following:
1. An official letter expressing interest;
2. CAC registration document:
3. Company profile clearly stating:
a. Ability to provide Maintenance services for the Sharp Multipurpose Machines (Past Orders, Verifiable References, Reachable company Contacts.)
b. Ability to repair faults and fix minor broken parts on the Machine (state in proposal, examples of work earlier done state related hands-on experiences)
c. Ability to assess and determine genuine Sharp Machine consumables, (state and itemize Original Equipment Manufacturers (OEM) genuity process validation)
d. Evidence of affiliation with Sharp Electronics Technologies. (Partnership Certificate, affiliation documents etc).
e. Good estimated Time of Response to Fault (clearly state how much time required to get to Asokoro and environs for respond to fault.)
f. Fault Escalation Matrix required. (Clearly state your fault escalation Matrix and the time required to escalate to a higher support level.)
g. Conditions for termination of contract required (state in advance if at any time, this service can be stopped when we find the service rendered and or support level grossly inadequate).
h. Monthly bill in hard copy (state clearly that you will accept monthly payment throughout the contract duration and that you are willing to submit the hardcopy to our desired office in Abuja)
i. General qualification and Professional experiences (State clearly the firms superior experience and attached the CV of team members and technicians, indicating their professional experience especially SHARP Company technical certifications)
j. Customer Service support must be of high standard (Attach any indicative feedback from current or prior customers, awards of excellent service etc)
k. References from NGO, Multinationals and Banking industry required (state references from these sectors and their contacts as we may reach out to them for verification)
For consideration, all interested service providers should submit the aforementioned documents as hard copy in a sealed envelope to GIZ Nigeria Office reception at No. 4 Julius Nyerere Crescent, Asokoro, Abuja.
Kindly endeavor to label the envelope as:
Subject: Maintenance of Machines
Project Title: GIZ CO
Project No.: 91.9060.4-001.00
Interested consulting firms should kindly send in requested documents not later than Monday 23rd December, 2019.
Please don’t send technical or price offer, kindly note that complete tender documents would be sent to qualified service providers that express their interest.