Ground Truth Solutions - Request For Proposals (RFP): Phone Survey Providers

GROUND TRUTH SOLUTIONS REQUEST FOR PROPOSALS (RFP): PHONE SURVEY PROVIDERS

Ground Truth Solutions intends to conduct phone / SMS surveys with people affected by crisis in 5 or more countries (Nigeria, Somalia, Central African Republic, Yemen, Burkina Faso, Uganda) through one or more Service Providers to implement Ground Truth’s perception surveys remotely.

This Request for Proposals (RFP) process is to establish global framework agreements. Ground Truth Solutions seeks proposals from different service providers to conduct phone surveys. Ground Truth Solutions may select more than one provider, depending on capacity and geographic coverage. Ground Truth Solutions invites qualified organisations to submit their proposals via email to info@groundtruthsolutions.org.

Please see the full RFP document for details: https://groundtruthsolutions.org/wp-content/uploads/2020/05/GTS-RFP-Phon…

In addition to general capacity questions for applications, providers should provide detailed information on the following:

Methodology and Sampling

• How phone numbers are generated in the specified countries • To what extent phone users down to administrative level 1-3 can be targeted • How to minimize non-response bias • Your abilities to use displacement and aid recipient status as screening criteria for being included in the sample • How gender balance can be ensured • The percentage levels of relevant target populations (aid recipients, displacement status, etc.) per administrative level that allow for cost-effective surveys, assuming displacement and aid recipient status as screening criteria • Your ability to conduct phone surveys in various local languages and dialects • Post-stratification methods used • Examples of main challenges you faced conducting phone surveys in these countries and how your company addressed them (e.g. reaching intended participants, conducting phone surveys in local /multiple languages, retaining participants’ interest over the phone, etc.)

Data outputs and reporting

Ground Truth requires only (translated) raw data in a to-be specified CSV format consistent across countries and datasets. In case you have capacities to provide dashboards, please provide examples.

Costs per data collection round

Please provide a detailed budget breakdown of the cost per interview (or round of data collection for a survey of 500 people), assuming 3 rounds of data collection per country (to demonstrate economies of scale if applicable). If costs vary per country, please provide a financial breakdown for the countries with the highest and lowest costs, alongside an explanation for what factors determine how costs are calculated.

This information will be evaluated according to set criteria (please see “how to apply” below), in order to select the best candidate(s).

How to apply Who Should Apply?

Any company interested in becoming a service provider, with demonstrated experience in large-scale phone / SMS surveys, are encouraged to apply.

https://groundtruthsolutions.org/wp-content/uploads/2020/05/GTS-RFP-Phon…

Questions and Answers

Written questions about this RFP process may be submitted via email to: louisa@groundtruthsolutions.org

All questions must be submitted by 4 June 2020 23:59 CEST. Responses will be provided by 8 June 2020.

Submission of proposals

All bids must fully answer all questions in the RFP. All required documentation must be submitted together with the quotation. Failure to complete any parts of this document, or failure to submit required documentation may result in elimination from the bid process. Ground Truth accepts all formats for submission, provided they contain the information requested below.

Submissions should be emailed to: info@groundtruthsolutions.org This address should not be used for any other correspondence and questions to this address will not be answered.

Those RFP submissions that are emailed must have the following in the Subject line: “RFP No. T001/20” RFP

Submissions must be submitted no later than Friday 12 June 2020 at 23:59 CEST

The evaluation criteria for the RFP are:

Network and outreach in the identified countries and regions: ability to leverage the network to reach the intended profiles of people to be surveyed, based on sample breakdowns (25/100)

Cost per survey and efficiency gains: demonstrated economies of scale based on the number of surveys and rounds of data collection, terms of payment (25/100)

Proven quality and experience: previous experience with humanitarian phone surveys or similar projects, quality of enumerator training and support system (25/100)

Methodology: per the specifications outlined in the document (see section D) (25/100)

Review of submissions

The review of all submissions will be done by a committee. Those accepted as Ground Truth Solutions Service Providers will then receive the ‘Terms of Reference’ (ToR) for individual projects. The outcome of the review process will be advised to all those who submit RFP submissions by 19 June 2020.

Ground Truth Solutions – Request For Proposals (RFP): Phone Survey Providers

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