TotalEnergies Exploration & Production Nigeria Limited (TEEPNG)- Invitation To Tender For The Provision Of PC, Mobile Device And User Support Service

DEADLINE: 22ND APRIL, 2022 TOTAL ENERGIES EP NIGERIA LIMITED OPERATOR OF THE NNPC/TOTALENERGIES JOINT VENTURE TENDER OPPORTUNITY: PROVISION OF PC, MOBILE DEVICE AND USER SUPPORT SERVICE NIPEX REF. NO: 1000005854

1. INTRODUCTION TotalEnergies Exploration & Production (TEEPNG) Nigerian Limited operator of the NNPC/TEPNG venture invites interested and reputable Contractors with suitable equipment and relevant experience to tender for the technical bidding phase for the provision of PC, mobile device and user Support service

2. SCOPE OF WORK The services to be provided shall include as a minimum the following:

Perform integration (closing/staging) and customization of desktop and laptop PCs and mobile devices. Move and install PCs and mobile devices in users offices Provide installation, configuration and deployment of user-and IT equipment including desktops, laptops, monitors, printers, scanners, personal digital assistant (PDAs), Smartphones and other peripherals and provide second level support for PC users and mobile systems devices users Diagnose hardware failures, identifying faulty parts and ensuring during such Interventions that users' data are saved and restored so as to avoid any loss of data and taking into consideration the Confidentiality of the data Strictly adhere to COMPANY's inventory management processes and ensure the COMPANY'S inventory database is accurate by communicating and updating each change. Perform intra and Inter movements of PCs and mobile systems and/or associated peripherals between COMPANY's offices in Abuja, Port Harcourt, Lagos, Offshore and Onshore. Perform the relevant system configurations and/or interventions necessary to ensure proper network connections and/or working of the system after repairs or inter-office movements and liaise with the relevant IST teams to ensure proper and correct network addressing of computer system and mobile devices Ensure proactive problem preverition, monitoring and analysis of the problem environment and the provision of information for proactive measures to improve service quality. This includes the identification of fragile components (by analysis of incidents, problems and known errors), highlighting the potential for and prevention of errors in one system recurring in other systems Provide installation of manually installed applications as well as provides second-level support for standard, non-standard and manually installed applications running on PCs and/or mobile systems devices Participate in planning, evaluation and implementation of system updates, upgrades and deployments Participates in the design, development planning and implementation of PC projects, service delivery processes and procedures including the preparation and production of documentation for the processes and procedures. Provides onsite support during system update, upgrade and deployment projects Participate in the design and implementation of new operational process and initiate action to maintain or improve installation procedures and standards within area of authority, recognizing issues that need to be escalated Initiates action to maintain or improve installation procedures and standards within area of authority, recognising issues that need to be escalated and ensure accurate and prompt reporting of activities and tasks within area of responsibility as defined by own hierarchies Perform smartcard maintenance activities including the enrolment of personnel ID cards provision of mobility and encryption rights and the revocation of cards when required using the tools provided by the COMPANY Provide support for meetings and video conferences. assist with the setup of meeting and video conference facilities where required Meeting and Video conference facilities include projectors and multimedia equipment. Also advise end-users on the utilization of the facilities Monitor progress of requests for support and ensure users and other interested parties are kept informed. Take corrective actions to avoid or minimize delays and produce reports its required by management and clients Ensure that requests are handled according to agreed procedures. For all requests that cannot be resolved, provide an effective interface between users and service providers supplying all necessary diagnostic information. Use discretion to set priority for resolution, monitor progress and apply escalation procedures for problems not progressing satisfactorily This service is to be provided to all the locations of COMPANY Abuja (Corporate), Port Harcourt (Joint Venture) and Lagos (Deep Water) districts including all the associated onshore and offshore field location

The commencement date estimated for the provision of services shall be Q3, 2022 with duration of two (2) years and an option to extend for a further period of one (1) year

3. MANDATORY REQUIREMENTS a. To be eligible for this tender exercise, interested contraction are required to be prequalified in the 3.11.06 Operating Systems installation/ Support Service, and 3.11.07 User Support/ Help Desk services category in Nipex Joint Qualification System (NJQS) database, All successfully pre-qualified suppliers in this category will receive invitation to Technical Tender (IT) b. To determine if you can be-qualified and view the product services category you are intending for; open www.vendor.nipex-ng.com and access NJQS with your log ln details, click on continue Joint Qualification Scheme tool, click check my supplier status and then click supplier product group c. If your company is not listed in the product/service category and you are registered with DPR to do business in this category, please contact Nipex office at No. 8 Bayo Kuku Road, Ikoyi Lagos with your DPR certificate as evidence for verification and necessary update d. To Initiate the JQS pre-qualification process, access www.nipex-ng.com so download the application form, make necessary payments and contact Nipex office for further action e. To be eligible, all tenders must comply with the Nigerian Content requirements in the NipeX system.

4. NIGERIAN CONTENT COMPANY is committed to the development of the Nigerian Oil and gas business in compliance with the Nigerian Contact Act 2010 for Nigerian Content Development

As from the commencement of this Act, the minimum Nigerian Content in any project, service or product specification to be executed in the Nigerian oil and gas industry shall be consistent with the level set in the schedule of the Act and any other targets as may be directed by the Nigerian Content Development and Monitoring Board (The Board)

Tenderer shall comply with all the provisions of the Nigerian Content Act that relate to this contract but in particular comply with the minimum Nigerian Content for the scopes which are convened in the Schedule of the Act and any other requirement that may arise from time to time not explicitly stated in this contract, but which apply to the contract in fulfillment of the Nigerian Content Act, in the submission of their Tender

Failure to fully comply with the Nigerian Content Actor demonstrate commitment to Nigerian Content Development Policy of the Nigerian government shall result to disqualification from bidding this contract

As part of their submissions. Tenderer shall 1. Develop a Nigerian Content Plan (NCP), which shall explain the methodology of how it intends to comply with the requirements of he Act and how to achieve the set target(s) in the Schedule of Nigerian Oil & Gas Industry Content Development Act and any targets met by The Board 2. Develop a Research & Development Plan which shall explain the methodology of how it intends to promote education, attachments, training. research and development in Nigeria in relation to the contract 3. Develop a Technology Transfer Plan which shall explain the methodology of how it intends to promote the effective transfer of technologies from alliance partners to Nigerian individuals and companies 4. Develop an employment and training plan which shall explain how first considerations shall be given to employment and training of Nigerians in the work programme on the contract, hiring and training needs with a breakdown of the skills needed and anticipated skill shortage in the Nigerian labor force including the training and understudy program for succession planning 5. Submit a plan on how consideration will be given, first, to services provided from within Nigeria with a list of work packages, 3rd party services and subcontracts that should be reserved for Nigerian indigenous contractors and those for Community Contractors including the list of services that will be provided by companies of Nigerian origin 6. Submit a plan on how consideration will be given to raw materials and manufactured & assembled goods of Nigerian origin which shall include a breakdown of all raw materials to be utilized and identifying those that are found locally, finished products and materials that will be procured from Nigerian Manufacturing & assembly plants, finished goods whose orders can be placed through Nigerian authorized vendors and accredited agents and those that would be directly imported 7. Demonstrate that entity is a Nigerian-registered company Submit certified true copies of CAC forms 10, 02 & 07 (or its equivalent; CAC 2.3,2.4, 2.5, etc.) including company memorandum & article of association and other evidence of entities incorporation, shareholding & ownership structure in Nigeria. Maximizing Nigerian Content is a key contract priority, therefore for foreign companies and multinationals in alliance with a local company, submit evidence that the local company is an indigenous company and the binding Agreement of the alliance duly signed Agreement by the CEO of both parties and stating the specific work scope to be performed by each member of the alliance 8. Provide detailed description of the location of in-country committed facilities & infrastructure (assets, equipment, technical office, and administrative space, storage, workshop, assembly area, repair & maintenance, testing, laboratory, etc) in Nigeria to support this contract, evidence that 50% of all equipment deployed to work by multinational and international companies are owned by the local subsidiaries 9 Provide a project-specific training, man-hour budget, skill development and technology transfer plan for Nigerian personnel or indigenous business including evidence of past performances on training and development for Nigerian's nationals & indigenous business Plan for sponsorship of Nigerians to acquire competence and/or certification Further development of local employees as professionals. Proposed training plan for Nigerians on the project including a brief training outline for OEM products, engineering, software & hardware project management, procurement, construction, installation. start-up & commissioning. maintenance, testing and operation 10. Provide evidence (personnel list and positions with organisation chart to substantiate) of the percentage of management that are Nigerian Nabonala and the percentage of the TotalEnergies workforce that are Nigerians 11. Submit Tenderer's corporate organization's overall human resourco's structure (mgt. supervisors, senior & junior skilled officers, etc:) identifying positions which are manned/occupied. 12 Tenderer shall be expected to submit verifiable evidence of the OEMs Nigerian Content Equipment Certificate (NCEC)issued by NCDMB during the technical phase of bidding

NOTE: Failure to comply with the provision of the Nigerian Content Act 2010 or to demonstrate commitment to the development of the Nigerian content Policy shall result in disqualification from this bidding process

5. CLOSING DATE Only Tenderers who are registered with relevant product service categories as at 22nd April 2022 being the advert close date, shall be invited to submit Technical Bids

6. ADDITIONAL INFORMATION a) Failure to provide any of the listed documents or information may automatically disqualify the Supplier b) This notice and the ensuing qualification process neither create any commitment by TEEPNG nor establish any legal relationship with TEEPNG c) All costs incurred in registering and prequalifying for this and other service categories in NJQS shall be borne solely by the Contractors/suppliers d) This advertisement shall neither be construed as an invitation to Tender (TT) nor a commitment on the part of TEEPNG to award a contract to any supplier and/or associated companies, subcontractors or agents e) The ITT and any Further progression of this tender shall be via Nipex, interested bidders are therefore advised to ensure that their profiles in NipeX are active with a valid official email address accessible by their organization as this shall be the only means to transmit the ITT f) Tendering process will be the NNPC contracting process requiring pre-qualified companies lo submit technical tender first Following a technical review, only technically and financially qualified contractors will be requested to submit commercial tenders g) Man Hour fiors for Capital Project Portfolios are estimated to provide definition to the scope and do not constitute guaranteed quantities h) COMPANY with only recognize and correspond with duly authorized officer of the pro-qualified bidders and NOT through individuals or agents acting on their behalf i) Interested contractors should note that TotalEnergies Nigeria Limited has very cordial relationship with the host communities of the sites where these services will be performed based existing Memorandum of Understanding (MOU) Prospect contractors will be required to implement the obligations of the MOU as part of their contract

TotalEnergies Exploration & Production Nigeria Limited (TEEPNG)- Invitation To Tender For The Provision Of PC, Mobile Device And User Support Service

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