MTN Nigeria, a leading telecommunications company and service provider in Nigeria, has shed more light over recent news of a possible disruption in its service nationwide, due to rising insecurity in different parts of the country.
Reacting to the purported news, the telecommunications giant clarified that the news was misconstrued and given a bad media coverage. In a bid to clarify the story and allay fears of Nigerians, MTN noted that the notice was not for everyone, as it was targeted at some selected group of businesses in some specific locations. In this light, it regretted the malicious circulation of the story as if it was intended for the general public.
Reacting to the story, the teleco giant in a recent press release signed by its secretary, Uto Ukpanah and uploaded on the website of the Nigeria Exchange Group Limited, stated that: ‘’MTN Nigeria Communications Plc (MTN Nigeria) is aware of misleading media coverage related to a notice sent to a select group of our enterprise customers on the 15th of June, 2021 about potential service disruptions.
‘’The notice in question was a routine notification to a small group of businesses affected by a specific challenge in very few specific locations. These notices are regularly distributed to partners and are not out of the ordinary, the statement added.
Naijabusiness.com.ng understands that a vacuum for the misrepresentation of facts and spreading fake news was created due to Nigeria’s standard practice of communicating potential service disruptions either to a selected group of individuals or the general public, depending on the target audience. Affirming this stand, the CEO of MTN Nigeria, Karl Toriola said that: ‘’Maintaining network stability and high levels of customer service remains a key priority for us. In line with MTN Nigeria’s standard practice, this includes communicating to and informing customers of any potential disruptions in a timely manner, whether due to maintenance on the network, outages due to faults or other circumstances that may pose a risk, enabling them to plan appropriately and put in place business continuity measures.’’
However, Mr Toriola affirmed that the firm under his watch remains committed to delivering the highest levels of service, he asserted that: ‘’As a responsible Nigerian company, we remain committed to supporting the sustainable growth and development of our country. We are dedicated to delivering the highest levels of service possible, and steadfast in our drive to ensure our customers have the information they need to make critical personal and business decisions and will continue to update them on relevant development.’
’Backstory: naijabusiness.com.ng understands that the media have been awashed with stories of a possible disruption in MTN service nationwide due to in security. This was reported by several leading print and online media agencies, including Reuters.