World Health Organization (WHO)- Request For Proposal For The Provision Of Air Travel And Ticketing Services

DEADLINE: 5TH MAY, 2023
WORLD HEALTH ORGANIZATION (WHO)
REQUEST FOR PROPOSAL FOR THE PROVISION OF AIR TRAVEL AND TICKETING SERVICES

INTRODUCTION

(1.1) OBJECTIVE OF THE RFP
The purpose of this Request for Proposals (RFP) is to enter into a contractual agreement with a successful bidder and select a suitable Contractor to carry out the following work: Provision of Domestic and International Air Travel and Ticketing Services.

WHO may during a certain period procure certain services from the selected providers at prices which will remain fixed for the duration of the LTA or framework/umbrella agreement (two years, renewable once for an additional period of two years, at WHO’s discretion and subject to satisfactory performance). Specific services will be provided under separate requests, issued by WHO on a case by case basis (each of which will reference the terms of the LTA or framework/umbrella agreement). The LTA or framework/umbrella agreement will not constitute an obligation on the part of WHO to request any services from the selected providers. Services will be requested on an as needed basis, as determined by WHO. There will be no guarantee of any minimum volume of services and WHO retains the right to enter into multiple LTA’s or framework/umbrella agreements, and/or to engage similar services from other sources.

WHO is an Organization that is dependent on the budgetary and extra-budgetary contributions it receives for the implementation of its activities. Bidders are, therefore, requested to propose the best and most cost-effective solution to meet WHO requirements, while ensuring a high level of service.

(1.2) About WHO

(1.2.1) WHO Mission Statement
The World Health Organization was established in 1948 as a specialized agency of the United Nations. The objective of WHO (www.who.int) is the attainment by all peoples of the highest possible level of health. “Health”, as defined in the WHO Constitution, is a state of complete physical, mental and social well-being and not merely the absence of disease or infirmity. WHO’s main function is to act as the directing and coordinating authority on international health work.

(1.2.2) Structure of WHO
The World Health Assembly (WHA) is the main governing body of WHO. It generally meets in Geneva in May of each year and is composed of delegations representing all 194 Member States. Its main function is to determine the policies of the Organization. In addition to its public health functions, the Health Assembly appoints the Director-General, supervises the financial policies of the Organization, and reviews and approves the proposed programme budget. It also considers reports of the WHO Executive Board, which it instructs with regard to matters upon which further action, study, investigation or report may be required.

The Executive Board is composed of 34 members elected for three-year terms. The main functions of the Board are to give effect to the decisions and policies of the WHA, to advise it and generally to facilitate its work. The Board normally meets twice a year; one meeting is usually in January, and the second is in May, following the World Health Assembly.

The WHO Secretariat consists of some 8,400 staff at the Organization’s headquarters in Geneva, in the six regional offices and in countries. The Secretariat is headed by the Director-General, who is appointed by the WHA on the nomination of the Executive Board. The head of each regional office is a Regional Director. Regional directors are appointed by the Executive Board in agreement with the relevant regional committee.

(1.2.3) Description of Office/Region or Division/Service/Unit
The WHO Country Office in Nigeria has a three-tier office structure with the main office located in Abuja, six zonal offices and 37 state offices. The WHO offices are located in the capital of each State.

The Country Support Unit (CSU) provides is the administrative arm of the Office, including air travel, in a timely and cost-effective manner. This is achieved by procuring goods and services in full compliance with the regulations, rules and procedures of the Organization, to ensure value for money for all transactions undertaken.

CSU therefore relies on the steadfast collaboration with Service providers to deliver quality goods and services.

The WHO managed official travel broadly covers the following areas:

• Official missions, meetings, and various events.
• Appointment and repatriation of staff and family members
• Visit to project sites, by UN Agencies staff, Government and counterparts, or other entities.
• Medical evacuation
• Any other purposes requested by UN agencies to be as official.

(1.3) Definitions, Acronyms and Abbreviations

(2)  BACKGROUND
Description of the existing activities currently undertaken by Nigeria/CSU, i.e. prior to the publication of this Request for Proposals, and related to its objectives.

(2.1) Overview
WHO Country Office in Nigeria has a three-tier office structure with the main office located in Abuja, six zonal offices and 37 state offices. The WHO offices are located in the capital of each State. The WHO personnel are required to travel across the States to better support the implementation of activities. In addition, personnel are involved in international travel to support mission other WHO missions. The Nigeria Office equally receives visiting teams and their in-country tickets are purchased locally.

The World Health Organization in Nigeria is seeking a service provider for air travel and ticketing services for both domestic and international flights across various destinations.

To better support the personnel travel, WHO seeks to enter into a long term agreement with a qualified air travel and ticketing agency to obtain best rates, timely and quality services. The engaged service provider(s) will be required to extend similar services to WHO personnel for their private travel, and other United Nations Agencies wishing to piggy-back on the signed agreement

The purpose of the air travel and ticketing agency is to facilitate the implementation of the WHO programmes and activities by ensuring that the Office enjoys timely, quality and cost-effective air travel services for both domestic and international travel. In addition to WHO personnel, the services will be extended to WHO beneficiaries and other UN agencies, upon request.

(3) REQUIREMENTS

(3.1) Introduction
WHO requires the successful bidder, the Contractor, to provide Domestic and International Air Travel and Ticketing Services.

The Terms of Reference are described under this section and also attached as Annex 8.

(3.2) Characteristics of the Contractor

(3.2.1) Status
The Contractor shall be a [☒ for profit][☐ not for profit] institution operating in the field of Air Travel Management with proven expertise in Domestic and International Air Travel and Ticketing Services, and provide the mandatory documents when submitting their proposal.

Registered company in Nigeria with valid company registration certificate.

Sound financial capacity.

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