DEADLINE: 12TH DECEMBER, 2024
NORWEGIAN REFUGEE COUNCIL (NRC)
INVITATION TO BID SERVICES FOR DIGITAL COMMUNITY HUBS SERVICES
THIS INVITATION TO BID (ITB) COVERS THREE DISTINCT LOTS, OUTLINED IN THE ATTACHED DOCUMENT
These lots include:
GLOBAL CONNECTIVITY: Providing global communication services, including SMS messaging, voice, video, email, chat (including Whatsapp, Facebook and other social platform). Supporting seamless integration of these features into existing applications including the CRM system (EspoCRM) through simple APIs. Details to be provided in Annex 1 under sheet Lot1,2.
The provider should also be able to provision phone numbers to be used in NRC countries of operation, especially countries with emergency crises such as (Sudan, Palestine, Somalia,…etc)
PLATFORM TO CONNECT WITH LOCAL MOBILE NETWORK OPERATORS (MNOS): A platform for managing and automating mobile messaging services to enhance our communication capabilities. The ideal solution should support the sending and receiving of SMS, MMS, and voice messages on a global scale either by integrating with the local MNO using their provided sim cards or by using the services of global communication suppliers. We are looking for features like bulk messaging, interactive SMS campaigns, automated workflows, and comprehensive tools for analytics, reporting, and contact management. A user-friendly web interface and API access are essential for seamless integration and ease of use. We invite providers who can offer a scalable and efficient solution to our diverse communication needs to submit their proposals. Details to be provided in Annex 1 under sheet Lot1,2.
Suppliers that can also connect with local MNOs and provide voice calling features through their platforms will receive extra preference..
SOFTWARE DEVELOPMENT SUPPORT: The software development service provider should have the required expertise to deploy the DCH product to new NRC country offices. Currently, the product uses Telerivet, Twilio as communication platforms and EspoCRM as the underlying CRM system.
The supplier should have the expertise to maintain old and new product instances and troubleshoot them when they fail due to unexpected errors. Details to be provided in Annex 1 under sheet Team Lot3 and sheet Support Lot 3.
The supplier should be able to add new features to the product to improve its functionality, this can be based on NRC’s request or change of need or context or based on the supplier’s recommendation for a smoother user experience.
