DEADLINE: 6TH OCTOBER, 2025
MSI NIGERIA REPRODUCTIVE CHOICES
REQUEST FOR EXPRESSION OF INTEREST (REOI) FOR THE ENGAGEMENT OF HEALTH MAINTENANCE ORGANISATION (HMO) FOR MSI NIGERIA
REFERENCE: EOI/053/2025
Background
MSI NIGERIA REPRODUCTIVE CHOICES is a social enterprise established in Nigeria in 2009 and is a leading provider of family planning and a range of contraceptive options to women, girls, and families across the 36 states of Nigeria and the FCT. With a mission to ensure children by choice not chance, MSI Nigeria envisions a world where every birth is wanted. Through collaborations with government at the national, state, and community levels, MSI Nigeria offers accessible and comprehensive reproductive healthcare services using operational approaches, such as Marie Stopes Medical Centres, community outreach teams, public sector strengthening support, and a toll-free contact centre.
MSI NIGERIA is inviting Expressions of Interest (EOIs) from eligible vendors for the provision of the service below with details:
DESCRIPTION OF ITEM
1. Purpose
MSI Nigeria recognizes that the health and wellbeing of its team members are essential to sustaining productivity, motivation, and organizational success. As part of our commitment to safeguarding the welfare of team members and ensuring access to quality healthcare, MSI Nigeria seeks to engage the services of a reputable Health Management Organization (HMO) to provide comprehensive healthcare coverage to all eligible team members and their registered dependents effective in 2026.
The HMO partner will be expected to
> Deliver healthcare services that align with national standards, international best practices, and MSI Nigeria’s organizational values.
> Guarantee value for money through high-quality, accessible services.
> Support MSI Nigeria’s commitment to employee welfare, inclusivity, and preventive care.
> Integrate technology and innovation in healthcare delivery for ease of access.
2. Objectives of the Engagement
The primary objectives of engaging an HMO are to:
- Ensure adequate, efficient, timely and affordable access to quality healthcare for team members and their dependents across the country.
- Provide preventive, curative, and emergency healthcare services.
- Reduce the financial burden of medical expenses (out of pocket payment) on team members.
- Promote a culture of wellness and preventive health in the organization.
3. Scope of Services
The selected HMO will be required to:
Healthcare Coverage
- Provide comprehensive medical insurance coverage (in-patient, out-patient, maternity, and emergencies).
- Cover preventive services such as immunizations, annual health checks, and wellness programs.
- Ensure access to a wide range of specialists and general practitioners.
- Provide coverage for occupational health issues where relevant.
Network of Providers
- Maintain an extensive network of accredited hospitals, clinics, pharmacies, and laboratories across Nigeria (with emphasis on MSI’s operational states).
- Provide a list of accredited hospitals/clinics with quarterly updates on any changes.
- Customer Service & Support
- Provide a 24/7 helpline for enquiries, approvals, and emergencies.
- Ensure timely processing of medical approvals/referrals.
- Assign an account officer dedicated to MSI Nigeria.
Health Education and Preventive Care
- Organize annual health talks, seminars, and wellness campaigns for team members.
- Provide regular health tips, newsletters, and updates.
- Administration & Reporting
- Provide quarterly utilization and performance reports.
- Ensure transparent claims processing and reporting.
- Support onboarding and sensitization sessions for new staff.
4. Deliverables
The HMO will be expected to deliver:
- Comprehensive healthcare coverage for all enrolled team members and dependents (as defined by MSI Nigeria).
- A functioning and accessible hospital/clinic network across operational areas.
- Quarterly reports on utilization trends, common illnesses, and cost implications.
- KPIs: turnaround time, claims processing speed, service satisfaction rate.
- Annual staff health screening.
- A feedback mechanism for staff satisfaction.
5. Duration of Engagement
The contract period will be from January 1, 2026 – December 31, 2026, renewable based on performance review, cost effectiveness, and organizational need.
6. Reporting & Accountability
The HMO shall:
- Report directly to the MSI Nigeria HR Department and HMO Consultant.
- Provide monthly updates to the HMO Consultant and HR focal person as required.
- Be available for quarterly, annual and emergency review meetings to evaluate service delivery to MSI Nigeria as required.
7. Evaluation Criteria for Selection
HMO proposals will be evaluated based on:
- Experience and Reputation: Years of service, corporate clients, track record with clients and providers.
- Hospital/ Provider Network Coverage: Breadth and accessibility of accredited hospitals/clinics within all the MSI Nigeria Regional Offices and States.
- Service Quality: Speed of approvals, Team members support systems, feedback from references.
- Financial Proposal: Cost competitiveness, transparency, value-added services.
- Technology: Availability of e-platforms for accessing services and tracking claims.
8. Compensation and Payment Terms
- Payment shall be made annually or quarterly in advance, subject to negotiation.
- All payments must align with MSI Nigeria’s approved financial policies.
- Refunds or credits shall be issued for any member exiting before the contract year ends.
9. Confidentiality
The HMO shall maintain strict confidentiality of all medical and personal data of team members, in line with MSI Data Privacy Policy, the Nigeria Data Protection Act 2023 and international data privacy standards.
10. Termination Clause
MSI Nigeria reserves the right to terminate the engagement if:
- The HMO fails to deliver agreed services.
- There is evidence of unethical practice, fraud, or breach of contract.
- Service quality falls below agreed standards.
Termination will be subject to a 30-day written notice and, where applicable, referral to mediation/arbitration in line with Nigerian law.
11. Submission of Proposals
Interested HMOs are invited to submit their proposals, including:
- Company profile and track record.
- Corporate Capability (copies of certificate of incorporation, Memorandum of Association CAC Form CO2 and CO7), Status Report
- Evidence of tax clearance for 2021-2023
- List of accredited hospitals nationwide in Nigeria.
- Detailed healthcare coverage plans, limits and rates.
- Evidence of License compliance with National Health Insurance Authority (NHIA)
- References from at least three reputable organizations.
- Proof of financial stability (audited accounts).
- References from at least three reputable organisations
Disclaimer
MSI NIGERIA reserves the right to determine the structure of the process, number of shortlisted participants, the right to withdraw from the proposal process, the right to change this timetable at any time without notice and reserves the right to withdraw this tender at any time, without prior notice and without liability to compensate and/or reimburse any time.
Potential Suppliers
This REOI is addressed to organisations that have registered HMO license with National Health Insurance Authority (NHIA) in Nigeria.
Submission of EOI:
All proposals should be submitted to: MSI Nigeria Reproductive Choices Nigeria, Plot 59 Anthony Enahoro Street, off Okonjo-Iweala Road, Utako District, FCT, Abuja, Nigeria.
For all your family planning services and reproductive health questions, concerns, and referral services, call our toll-free numbers: 22252 or 08000022252 and WhatsApp/SMS 09099022252. Follow us on all social media platforms @msichoiceosg.
